Effective date: 31 May, 2026
Chaotic Serendipity Sanctuary, Inc. ("Chaotic Serendipity," "we," "us," or "our") operates chaoticserendipity.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We may collect the following types of information when you interact with the Site:
- Contact information you provide directly, such as your name and email address, when you fill out a contact form, sign up for our newsletter, or email us.
- Transaction information if you make a donation or purchase from our shop, including your name, contact details, and payment confirmation. We do not store full payment card numbers; payments are processed by a third-party payment processor.
- Usage information collected automatically, such as your IP address, browser type, device information, and pages visited, typically through cookies or similar technologies.
How We Use Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process donations and shop orders
- Send newsletters or updates, if you have opted in
- Maintain, improve, and secure the Site
- Comply with legal obligations
Cookies and Similar Technologies
The Site may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and support basic functionality. You can adjust your browser settings to refuse cookies, though some features of the Site may not function properly as a result.
Third-Party Service Providers
We may share information with trusted third-party service providers who help us operate the Site, including payment processors, email/newsletter providers, and website analytics or hosting providers. These providers are only permitted to use your information as necessary to provide services to us.
Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Data Security
We take reasonable measures to protect the information we collect, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, or as required by law.
Your Choices
You may opt out of newsletter or marketing emails at any time by using the unsubscribe link in those emails or by contacting us directly. You may also contact us to ask what information we hold about you or to request that it be corrected or deleted, subject to any legal recordkeeping requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us at